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Administrative Assistant / Front Desk

An opportunity has opened up with our client to come and join their team for a 15 month contract at JointAction Physiotherapy & Wellness Centre, in Whitby, Ontario.

They are a multidisciplinary clinic (Physiotherapy, Chiropractic and Massage Therapy) looking for an Administrative Assistant with experience/knowledge of scheduling and billing practices in a healthcare clinic setting. This role would suit someone who has previous experience organizing and managing a busy front desk. They are looking for someone who has excellent prioritization skills, superb communication skills and most importantly the tenacity and drive to want to succeed and grow as part of our team.

This is currently a part/full-time position consisting of a combination of morning and evening hours, potential schedule: Tues 9am to 5pm, Mon, Wed, Thurs 10am to 6pm.  Note this is a 15 month contract with the possibility of being extended.

Roles & Responsibilities

  • Greeting all patients cordially and professionally
  • Answering all incoming telephone calls and answering questions
  • Scheduling patient appointments accurately
  • Prepare patient chart with appropriate intake forms ensuring all information is accurate and complete
  • Charge and bill patients and/or insurance companies accurately


  • Excellent communication skills (verbal and written)
  • Customer service skills
  • Professional attitude and commitment to improve quality of service
  • Call insurance companies for verification of EHC coverage/billing and explaining it to patients
  • Organized and willing to help maintain professional and clean workplace
  • Computer skills (Word, Excel and Outlook)
  • Team player
  • Provide administrative support for therapists
  • Scanning/filing paperwork
  • Process payments through POS
  • Practice Perfect (InTouch) scheduling system experience is an asset
  • Billing through Telus Portal and sending insurance claims for services and products as well as billing for MVA and WSIB would be an asset

Working with JointAction Physiotherapy & Wellness Centre

At JointAction we are a busy, fast paced multidisciplinary clinic who is passionate about giving our clients the best possible experience to enhance their health.  We are a close team who help each other out when the need arises.  We meet each week as a team to see where anyone needs any extra help or has any questions or concerns in addition to updating one another during the shift switch over so nothing slips through the cracks.  We are a great group of employees who like to have fun because we enjoy working together for one common goal-making our customers satisfied.

How to Apply

If you have a passion for people, are an organized, & excellent problem solver then this role is for you.  Please apply online by clicking APPLY or copying and pasting the following URL into your internet browser:

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